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Ordering

Is your ordering system secure?

The payment system does not accept my credit card.  What do I do?

Do you have an alternate on-line payment method?

Can I mail a check instead of ordering on-line?

Can I order by telephone?

Shipping

When will my order ship?

What shipping service do you use?

Can you e-mail the music to me?

I need the music today.  How can I get it faster?

Composers / Arrangers

Do you publish the works of other composers / arrangers?

How do I submit work for publication?

What is the process involved in publishing and original composition?

What is the process involved in publishing an arrangement?

Ordering

Is your ordering system secure?

Yes.  Our ordering and shopping cart system may not be as fancy as those on other retail sites, but it is definitely secure.  Our shopping cart service (Mal's E-Commerce) is used by thousands of small businesses.

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The payment system does not accept my credit card.  What do I do?

Occasionally the payment system does not recognize a billing address, no matter how many time you enter it.  If this happens, contact me and I will process your payment manually. 

Please note that your credit card company may record the attempts you made to use your card on-line.  However, your card is not actually charged. 

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Do you have an alternate on-line payment method?

If you would like to use PayPal, please contact me for more information.

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Can I mail a check instead of ordering on-line?

Absolutely!  Click here to download an order form.

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Can I order by telephone?

Yes, but please realize that I am a one-person business, operate from my home, and still have a regular day job.  If you cannot reach me by phone right away, leave me a message I will be happy to return your call as soon as I can.  See the Contact Us page for a phone number.

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Shipping

When will my order ship?
  • Orders received between 12:00 AM and 8:00 PM (USA Eastern time zone) are mailed the next business day (Monday - Friday).
  • Orders received between 8:01 PM and 11:59 PM are mailed in 2 business days.

Examples:  If your order is received at 3:00 PM on Wednesday, then it will be mailed Thursday morning.
                      If your order is received at 10:30 PM on Wednesday, then it will be mailed Friday morning.

If you are in a hurry and need your music sooner, click here to see faster options.

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What shipping service do you use?

All orders are shipped through the US Post Office.  We have found this method to be the most economical for our customers, and allow us to keep our shipping/handling rates as low as possible.

Occasionally a customer requests a private shipping service (FedEx or UPS).  However, the shipping fees are about double those of the post office.  If timing is the issue, click here for a better solution.

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Can you e-mail the music to me?

No.  Our print license is only for hard copy music.  I do understand that musicians are sometimes in a hurry for their music, however.  See the next question below for faster options.

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I need the music today.  How can I get it faster?

We realize that there are times when a musician gets a last-minute request to perform a piece.  In this case, add fax service to your order for $1.00.  Faxes are sent within 12 hours of receiving the order.  The order will still be mailed to you, but the fax can be used temporarily until the order arrives.  Fax copies should be destroyed after you receive your order in the mail in order to comply with copyright laws.  Below are the steps to set up a fax.

  1. Click the icon below to add fax service to your cart.
  2. When you check out, fill in the fax number in the Fax field.
  3.  If you need a name different from your own on the fax cover sheet, please send me an e-mail.

 

 

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Composers / Arrangers

Do you publish the works of other composers / arrangers?

Yes. We publish compositions and arrangements that would be of interest to our clientele.

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How do I submit work for publication?
  1. Contact me with a brief description of the work (instrumentation, musical style, etc.)
  2. If requested, send an audio file of the work for review.  It can be e-mailed or burned to a CD and sent via "regular" mail. 

Please understand that all reviewed works may not be published.

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What is the process involved in publishing an original composition?

If the work is accepted, you will be contacted to proceed with publication.  The general process:

  1. Register with ASCAP  http://www.ascap.com/about/howjoin.asp. There is a one-time application fee of $35, but no further fees after you join.  You can apply on-line, though it takes about a month for the application to be processed.
     
  2. Sign a publishing contract.  Please note that you will continue to own your copyright on publication; I believe that composers should maintain control of their own work.  The contract describes the payment of royalties (a percentage of each copy sold).
     
  3. Send electronic files (Finale or Sibelius) to be used for printing. 

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What is the process involved in publishing an arrangement?

If the work is accepted, you will be contacted to proceed with publication.  The general process:

  1. If the work is copyrighted, then I will have to obtain a print license from the copyright holder / administrator.  Please note that pop and rock tunes fall into this category.  It often takes months to obtain a print license, assuming that one is granted.  Most pop arrangements are denied licensing (I speak from personal experience), though I am willing to make the inquiry.
     
  2. Sign a publishing contract.  This contract describes the work and your percentage of the cover price.
     
  3. Send electronic files (Finale or Sibelius) to be used for printing. 

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