
| Is your ordering system secure? Yes. Our ordering and shopping cart system may not be as fancy as those on other retail sites, but it is definitely secure. Our shopping cart service (Mal's E-Commerce) is used by thousands of small businesses. |
| The payment system does not accept
my credit card. What do I do? Occasionally the payment system does not recognize a billing address, no matter how many time you enter it. If this happens, contact me and I will process your payment manually. Please note that your credit card company may record the attempts you made to use your card on-line. However, your card is not actually charged. |
| Do you have an alternate on-line
payment method? If you would like to use PayPal, please contact me for more information. |
| Can I mail a check instead of
ordering on-line? Absolutely! Click here to download an order form. |
| Can I order by telephone? Yes, but please realize that I am a one-person business, operate from my home, and still have a regular day job. If you cannot reach me by phone right away, leave me a message I will be happy to return your call as soon as I can. See the Contact Us page for a phone number. |
When will my order ship?
Examples: If your order is received at
3:00 PM on Wednesday, then it will be mailed Thursday morning. If you are in a hurry and need your music sooner, click here to see faster options. |
| What shipping service do you use? All orders are shipped through the US Post Office. We have found this method to be the most economical for our customers, and allow us to keep our shipping/handling rates as low as possible. Occasionally a customer requests a private shipping service (FedEx or UPS). However, the shipping fees are about double those of the post office. If timing is the issue, click here for a better solution. |
| Can you e-mail the music to me? No. Our print license is only for hard copy music. I do understand that musicians are sometimes in a hurry for their music, however. See the next question below for faster options. |
| I need the music today. How
can I get it faster? We realize that there are times when a musician gets a last-minute request to perform a piece. In this case, add fax service to your order for $1.00. Faxes are sent within 12 hours of receiving the order. The order will still be mailed to you, but the fax can be used temporarily until the order arrives. Fax copies should be destroyed after you receive your order in the mail in order to comply with copyright laws. Below are the steps to set up a fax.
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| Do you publish the
works of other composers / arrangers? Yes. We publish compositions and arrangements that would be of interest to our clientele. |
How do I submit work for
publication?
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| What is the process involved in
publishing an original composition? If the work is accepted, you will be contacted to proceed with publication. The general process:
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| What is the process involved in
publishing an arrangement? If the work is accepted, you will be contacted to proceed with publication. The general process:
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